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Terms and conditions

Generally

For you, who are a private person, the Distance Agreements Act (see below regarding the right of withdrawal) and the Consumer Purchase Act, which have strict regulations, means that the law applies, even though you have agreed otherwise. For companies, including individual traders, the Purchasing Act applies, which is dispositive, which means that agreements between companies apply primarily before the law.

We comply with the Personal Data Act (PUL). When you, who are a private individual, registered and placed your order, you also agree that we store and use your personal data in our business in order to best fulfill our obligations to you. We protect your information in accordance with PUL, and you have the right to access the data and have it deleted if you wish.

Should any condition be found invalid in accordance with Swedish or EU law, this does not mean that the terms of purchase will be invalidated in its entirety, but the invalid condition shall in that case be replaced by equivalent legal text.

Terms *

Normal delivery time is about 3 working days. During high season it may take longer.

It may take some extra day for the countries Denmark and Finland.

We ship orders with Postnord. We do not take financial responsibility for any delays depending on the carrier.

If you find any damage to the package, you must immediately notify the post office or other carrier and make a claim. Do not retrieve a damaged package! If you do not discover the damage until you have opened the package, and the damage is of the nature that it can be attributed to the mail or carrier's handling, you should contact them and make a claim report. If any dispute with the post or carrier cannot be resolved, please contact us. If you have ordered and do not pick up your shipment before it returns to us (parcels and letters about 14 days), we will invoice you SEK 250 for our work on handling the goods.

The freight cost of an order is charged according to the actual weight - this is done automatically in the web shop and the cost of the freight is reported at the checkout. Pricing is done according to the postage table for letters and parcels.

Shipping cost Sweden 49 SEK

Shipping cost Denmark 39 DK

Shipping cost Finland 5.69 Euro

Free shipping Sweden over 399 SEK

Free shipping Denmark over 350 DK

Free shipping Finland over 39 Euro

Return Policy / * Returns

We comply with the law on distance contracts in accordance with the Swedish Consumer Agency's recommendations. You have the right under the distance contract law to return ordered flawless goods without giving any reason. Notice of this must be provided as soon as possible, but no later than fourteen (14) days from receipt of the item (does not apply to specially ordered goods). There is always a guarantee on the products you buy (1 year). If you can prove that there is a manufacturing defect on the product, you always get new parts, however, the warranty does not apply to wear damage. You pay the return freight yourself. For repayment - enter your postal, bank, personal or bank account number.

 

payment options

- Clear Checkout

After identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Whatever payment option you choose, Klarna or one of Klarna's partners is the one who handles the payment transaction while the actual purchase of the product or service is done directly by the store. Product- or service-specific questions should therefore be addressed directly to the store.

Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank. Invoice is the default payment option.

 

- Klarna invoice

When you pay via Klarna invoice, you shop safely and easily. You never have to enter your card details, and always pay after you get your goods home.

Always get the item home before you pay

Payment time - always 14 days

You never have to disclose card details

Always 14 days right of withdrawal in accordance with the distance and home sales law *

Download your invoices from klarna.se

Possibility of partial payment

If the payment fails, a reminder fee of SEK 50.00 plus interest rate of 26.00% will be added. At the time of purchase, a credit check is carried out which in some cases means that a credit report is taken. You will then receive a copy of the credit information by mail. Personal data is handled in accordance with current legislation. Klarna processes personal data for the purpose of performing customer analysis, identification, credit control and marketing. Social security numbers are used as customer numbers for customer management purposes.

* Does not apply to all goods and services, eg. air travel, events and custom made goods.

 

- Clear Account

The payment method for you who want to choose how much you pay each month. But Klarna's account is more than that. In addition to always getting your goods home before you pay, you collect all your purchases in one account. This is true even if you have shopped in several different stores via Klarna account. It bit

provides a single invoice, regardless of the number of purchases.

Always get the item home before you pay

Pay from SEK 50 / month or 1/24 of the total amount

You never have to disclose card details

All your purchases are collected on one account and on one invoice

Shop now - pay at the end of the next month

A newspaper fee of SEK 29, regardless of the number of purchases

You can pay the full amount at any time at one time

For a purchase of SEK 10000 with Klarna Konto basic terms, the setup fee is SEK 0. The current annual interest rate is 19.90%, which corresponds to an effective interest rate of 29.22%. The credit purchase price is SEK 11458. The number of installments is 12 and each installment is SEK 955. The example assumes that payment is made over a period of one year.

At the time of purchase, a credit check is carried out which in some cases means that a credit report is taken. You will then receive a copy of the credit report by mail.

Read more: General conditions

Read more: Standardized European consumer credit information

SMS distribution

The mobile number you enter at checkout may be used for SMS notification of delivery or other communication relating to your order.

 

Pressure error etc.

We reserve the right against any printing errors as well as errors in information and specifications regarding goods and services contained in our range.

Privacy Act

personal data

By shopping at Pelcasa.com you agree to our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to any third party without legal basis.

Pelcasa.com is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order as well as the occasions when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs.

Below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.

10.1 What is a personal information?

A personal data is all information that can be directly or indirectly attributed to a natural person.

10.2 What information do we store?

In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.

Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis

In connection with a purchase, your personal information is processed to complete the agreement with you.

Marketing, promotions and similar mailings are done with your consent.

10.4 What information is shared and for what purpose?

10.4.1 Payment provider

When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud.

The payment providers (payment services) we use are Klarna.

10.4.2 Shipping Company

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.

The shipping companies we work with are: Postnord

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

We use Mailchimp for sending out newsletters.

10.5 The right of access

You have the right to receive extracts of all information available about you with us. Extracts are delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or to supplement information that is defective.

10.7 The right to be forgotten

You can request deletion of the information you intend at any time. There are few exceptions to the right to delete, such as whether it must be retained in order for us to fulfill a legal obligation (for example, under the Accounting Act).

10.8 Responsible for data protection

HusOchHemma.se is responsible for storing and processing personal data in the web shop and ensures that the rules are followed.

10.9 How we protect your personal information

We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

We use the Viking group as a web platform and Visma as a business system.

Dispute

Any disputes will be resolved primarily in didiscussion with our customer service. We follow the recommendations of the General Complaints Board and refer otherwise to the European Commission's dispute resolution tool online: http://ec.europa.eu/consumers/odr/

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